David and Lorraine Cheng Library Feedback

Comments and discussion about the Library

Archive for the ‘Uncategorized’ Category

Silk Strike Conference

Posted by chenglibrary on May 7, 2013

FROM: Harry rehberg ’67

FEEDBACK:  Will the governor be attending the, Paterson Silk Strike with Conference Exhibition?

RESPONSE:

Dear Mr. Rehberg:  

Thank you for the inquiry about the Silk Strike Conference and Exhibit.  To the best of my knowledge, Governor Christie will not be attending the event. 

Best wishes,

Anne Ciliberti, Dean of Library Services

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Geographical abbreviation error

Posted by chenglibrary on March 20, 2013

FROM: Dave Smith

 FEEDBACK: I found this page from your library while doing research for a paper at another school: http://www.wpunj.edu/dotAsset/76ddd069-1c68-4096-8060-3e425d8f7148.pdf.

You may want to revise the information on line 1 of page 3. Little Rock is in Arkansas (AR) not Alaska (AK). It’s the little things like this that can bring down the credibility of an institution of higher learning. I wasn’t trying to proofread the paper, but as a resident of Arkansas I tend to notice when someone tries to move me several time zones to the west!

Thank you for posting this kind of information. It was very useful.

RESPONSE: 

 Dear Mr. Smith:  Thank you very much for taking the time to let us know about this error…we will correct it ASAP!  

Thanks again, Anne Ciliberti, Dean of Library Services

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Chat services

Posted by chenglibrary on December 13, 2012

FROM: Susan

FEEDBACK:  Question: why the live chat is off about 10PM? Who should we talk or tell when someone is making too much noise?

Susan, graduate student

RESPONSE:

Dear Susan:  Thank you for an excellent suggestion!  Our chat service concludes at 10 pm because that’s the end of our reference service. However, we are exploring whether the chat service can be re-directed to another service point after 10 pm for reporting problems such as you suggest.  You made my day with a great idea…we’ll see if it can be implemented.

Good luck on your exams,

Anne Ciliberti, Dean of Library Services

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Work in Library

Posted by chenglibrary on April 23, 2012

FROM: Chelsea

FEEDBACK:  Hi, i was just curious about what the construction on the lower floor of the library is for?

thank you.

RESPONSE:

Dear Chelsea:  I’m so glad you asked!  The construction on the lower floor is the replacement of the Library’s HVAC system!  We’re thrilled that a completely new heating and cooling system is being installed…plans are to have the cooling system online in the next few weeks, before the weather is consistently warm.  Thank you for asking.

Best wishes,

Anne Ciliberti, Dean of Library Services

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Broken Outlets: Updated

Posted by chenglibrary on April 10, 2012

FROM: Anonymous

FEEDBACK:  My apologies for not clarifying, i meant the electrical outlets along the wall,  near where the bridge is to access the other side of the library. By the table, none of the electrical outlets work, i tried them all and none of them charged my laptop or phone

RESPONSE:

Dear Anonymous:  Thank you for clarifying the location and type of outlet…we’ll check them out and place a work order for the repair.  Thank you also for taking the time to let us know about this problem. 

Best wishes,

Anne Ciliberti, Dean of Library Services

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Broken Outlets

Posted by chenglibrary on March 30, 2012

FROM: anonymous

FEEDBACK:  None of the outlets along the wall on the second floor work, just thought someone should know about this.

RESPONSE:

Dear Anonymous: 

We’re uncertain exactly which outlets you are referencing on the second floor. Which wall?  Data or electrical outlets?  The data outlets are intentionally inoperative for network security reasons.  All network users must connect through the security software installed on wired workstations or on the wireless network.  I hope this answers your question.  
Regards,
Anne Ciliberti, Dean of Library Services

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Emergency Exit?

Posted by chenglibrary on March 30, 2012

FROM: Robert

FEEDBACK: 

i have a question why is there an emergency exit sign on the door near the library instruction classroom?

RESPONSE:

Dear Robert:   I believe you are referring to the emergency exit at the foot of the basement stairs?  It has an emergency exit sign because it is alarmed and should not be used as a regular exit. The only exits that should be used are those in the front lobby on the first floor.  I hope this answers your question.  

Best wishes,

Anne Ciliberti, Dean of Library Services

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Margaret Mead Film Festival

Posted by chenglibrary on February 13, 2012

FEEDBACK:

Thank you for putting on the Margaret Mead Film Festival!  I enjoyed the films!

RESPONSE:

Dear Student:  Thank you so much for taking the time to let us know you enjoyed the Mead Film Festival!  It was such a hit that we’re going to see if we can make it an annual event! 

Thanks again,

Anne Ciliberti, Dean of Library Services

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Library should be bigger

Posted by chenglibrary on December 20, 2011

FROM: robert

FEEDBACK:

Hey, the library should be a bit bigger because it is overcrowded

RESPONSE:

Dear Student:    We know that the Library is a heavily used building, especially at exam time and that it can sometimes seem crowded. One suggestion is to ask a staff member at the Lending Services Desk for assistance in finding a quiet, open space for your use.  Staff are very good at finding space to accommodate almost every student need, and I hope this suggestion works for you. 

Best wishes,

Anne Ciliberti, Dean of Library Services

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Too Cold!

Posted by chenglibrary on September 14, 2011

FROM: Shalane Layugan

FEEDBACK:  I have a graduate carrel reserved this semester and every time I am there, the section is too cold. Today, it was so cold I had to move to a different section of the library. This is extremely inconvenient. I have my own reserved desk, but I can’t even sit there without feeling like I’m in a freezer. Please fix this.

RESPONSE:

Dear Shalane:  Thank you for reporting the too cool temperature in the Graduate Reading  Area, we have reported the problem to Facilities.  That said, I suggest you keep a sweater in the carrel for times like this, since we have been experiencing temperature swings all spring and summer.  As the seasons change, these temperature changes sometimes occur more frequently. 

Best wishes,

Anne Ciliberti, Dean of Library Services

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