David and Lorraine Cheng Library Feedback

Comments and discussion about the Library

Archive for the ‘Collection – Books’ Category

Lost Books

Posted by chenglibrary on March 13, 2012

FEEDBACK:  If someone doesn’t return a book, you should fine them, and then use that fine to perhaps buy a new copy of that same book. I read there is also a $15 extra for lost books. I don’t know if this money is used for parties or what, but there are at least 2 books that the library had lost in 2010 they haven’t bothered to replace, and the ILL sure as hell isn’t too keen on letting people borrow books for more than 2 weeks. If this library had the book, I could have it the whole semester (assuming there were no other holds) or if the ILL allowed people to check out a book more than once, it would be peachy, but now I’m paying all this money as part of tuition but I’m not able to actually use books I need.

RESPONSE:

Dear Library User:  Thank you for your feedback on replacing overdue and lost books. This reply may be more than you wished for, but let me explain:

1. We do not immediately replace every lost book with the exact same title, although the librarians do review the lost titles on a regular basis. The reason for this is that there may be a newer edition or a newer title on that topic.  If you need an exact title that was lost, please speak with a Reference librarian about it.  Once we know the title, we can investigate if it is available as electronic book which would make it more accessible to you and to others.  Depending on the title, the book may also be available at another public or academic library where you can borrow it using our reciprocal agreement.  A Reference librarian will help determine if the title is available at another library.

2. The Library and Media Services do charge overdue fines whenever materials are returned late.   Once materials are 90 days overdue, we consider the items lost and bill the patron for replacement and processing.  If you see that a book in our catalog has a status of “Lost” that means that we have billed the person for replacement and that we are in contact with them about this overdue item.  We charge $15 for processing which helps us to defray the costs of ordering, receiving, cataloging, barcoding and processing the books so that they may be circulated using our library system.

I hope this explanation helps…the short answer is to ask for assistance at the Reference Desk and the Librarian there will do everything possible to assist you in obtaining the material you need. 

Thank you for your feedback,

Anne Ciliberti, Dean of Library Services

Posted in Collection - Books | Leave a Comment »

Online Book Return Claims Form

Posted by chenglibrary on December 7, 2011

FROM: Stephanie

FEEDBACK:  You need a “Book Return Claim Form” like other libraries like http://library.uvm.edu/about/policies/bkclaim.php so I can have a formal record that I returned a book that is still listed under my name.

RESPONSE:

Dear Stephanie:

Thank you for the suggestion to create an online Book Return Claim Form; we will certainly consider doing so (we do have a paper form available at the Lending Services desk). However, the link that you included in your feedback is not a “receipt” in the sense of a record that a patron returned a book. The form is simply a way to let the library know that the user believed s/he returned the item so that the library can search for it again.

If you received an overdue notice and believe you returned the book, you may call our Lending Services Department (973-720-3180) or stop by and speak with a staff member.  You will be able to fill out a paper Book Return Claim Form at that time.  However, please note that this is NOT a receipt and all patrons are responsible for the items checked out to their accounts.

Thanks for the suggestion!  

Anne Ciliberti, Library Dean

Posted in Collection - Books | Leave a Comment »

Posted by chenglibrary on September 18, 2009

FROM: Katherine Brown

FEEDBACK:

9/16

I’ve read many of your books in the leisure lounge – often getting them before my local Wayne library.  Can you order by Doctorow – brand new – Homer and Langley?  It’s a new take on the Collier Brothers.

Thanks.

RESPONSE:

Dear Katherine Brown:

Thank you for your suggestion for a title to add to the Leisure Lounge collection. We will definitely include it in the next order we place to refresh the collection.

Thanks again,

Anne Ciliberti, Library Director

Posted in Collection - Books | Leave a Comment »

Posted by chenglibrary on July 30, 2009

FROM: Katherine Brown

FEEDBACK:

What happened to the leisure lounge selection on the website – or – am

I just missing it?

Thanks.

RESPONSE:

The link is at the bottom of the Library Web Page, next to links for Library Hours and Cheng EXTRA!  Additionally, here is a direct link: https://liberty.wpunj.edu/library/leisurelounge/

Kurt Wagner

Posted in Collection - Books | Leave a Comment »

Web Of Science database

Posted by chenglibrary on December 8, 2008

FROM: Michael Peek, Biology

FEEDBACK:

The Web of Science tial has been fantastic. If we could get permanent access to that, I would be very pleased. It is the gold standard for the sciences.

RESPONSE:

Dear Professor Peek:  Thank you for your feedback on the Web of Science trial. We appreciate your input and it will certainly help us make the case for the necessary funding to subscribe to this important resource. Let’s hope for a turnaround in the economy and an upswing in State support for the University which would ease our budget crunch!  We will keep you informed next semester if it looks like we can find the money for WofS in next year’s budget.

Thanks again,

Anne Ciliberti

Posted in Collection - Books, Uncategorized | Leave a Comment »

Book purchase request

Posted by chenglibrary on November 19, 2007

FROM: danusha goska

FEEDBACK: I would like to recommend that the library purchase this book: Jihad and Jew Hatred by Matthias Kuentzel published by Telos press.

Thank you for your suggestion of a book for our collection. I will forward your request to our librarian selector for consideration. You can check to see if we have ordered the title by searching our online catalog in a week or two.

Thanks again for your feedback,

Anne Ciliberti, Library Director

Posted in Collection - Books | Leave a Comment »