David and Lorraine Cheng Library Feedback

Comments and discussion about the Library

Chat services

Posted by chenglibrary on December 13, 2012

FROM: Susan

FEEDBACK:  Question: why the live chat is off about 10PM? Who should we talk or tell when someone is making too much noise?

Susan, graduate student

RESPONSE:

Dear Susan:  Thank you for an excellent suggestion!  Our chat service concludes at 10 pm because that’s the end of our reference service. However, we are exploring whether the chat service can be re-directed to another service point after 10 pm for reporting problems such as you suggest.  You made my day with a great idea…we’ll see if it can be implemented.

Good luck on your exams,

Anne Ciliberti, Dean of Library Services

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