David and Lorraine Cheng Library Feedback

Comments and discussion about the Library

Interlibrary Loan

Posted by chenglibrary on June 2, 2008

FROM: JB

FEEDBACK: Interlibrary loans aren’t done very efficiently in terms of renewals. I sent out a renewal request form and never received confirmation. Assuming it was renewed and received, I didn’t follow up (I had renewed one other interlibrary loan book that day and HAD received notification. I assumed it was for both at that point). I found out yesterday, 1 month after the original due date that the book is now 1 month overdue. Someone needs to either fix the system so that there is an auto-reply (no human error) or late notices go out immediately!

RESPONSE:

Dear JB:

I am sorry you received only one response for your renewal requests.

When a renewal request is made, we must first ask permission from each library that has loaned us their material.  For this reason, we cannot auto-reply that the renewal is confirmed.  An example of our subsequent communication to a patron is:  Thank you for using the Interlibrary Loan services.  I have processed your renewal request.  I will forward the lender’s response if they should deny your request.  If you do not hear from me, please keep the item for 30 days from the date listed on your book-strap.

Not all lending libraries grant our request for renewal.  Our ILL staff then sends an email to the patron when the request is denied.

Both examples of these staff emails may contain information about one – or more than one – renewal request.    In future, we will clearly indicate the title being renewed.

ILL overdue reminders are sent out weekly.  Within a month, you should have received more than one notice for any overdue interlibrary loan material.

Thank you for taking the time to send us your feedback.

Anne Ciliberti, Library Director

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One Response to “Interlibrary Loan”

  1. Nice blog.Keep up with the good work!

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