Library web page is hard to read

FROM: Rebecca Schaffer

FEEDBACK:

The Library’s home page is hard to read. The text seems to be cluttered and disorganized. I think if the text was separated into logical groups and small icons were used it would be easier to create a natural progression for your eye to follow. I also think that the mouse-over is a good idea, unfortunately with the layout of the web page right now it only makes it feel more cluttered.

Received date: Thursday – 08:50 PM – October 2, 2008

RESPONSE:

Dear Rebecca,

Thank you very much for taking the time to provide feedback about the Library’s web page. We appreciate user comments and feel that they are an important part of making the pages better for all users. We agree that the Library page has become dense with information and sometimes hard to find what is wanted. The Library is working with University Information Systems to redesign all the web pages to produce a more uniform and easy-to-navigate result. We hope to soon have a new set of pages where the information is clustered in more orderly groupings with graphics and navigation that make it visually simpler, yet still providing access to a large number of resources. Please stay tuned! We’re listening!

Regards

Kurt W. Wagner
Head of Library Information Systems &
Web Manager
wagnerk@wpunj.edu 973-720-2285

Where’s the Leisure Lounge Online?

FROM: Katherine Brown

FEEDBACK:

7/28/08

Is it possible to make the Leisure Lounge link more obvious

on your homepage.

Thanks!

Response date: Monday – 12:21 PM – July 28, 2008

RESPONSE:

Dear Leisure Lounge user,

Sorry that you could not find a more obvious link to the Leisure Lounge on our home page. We have placed a link to it in the rotating information so you should find it easily there. Coming soon the University and Library will see a lot of improvements to the organization and navigation of the pages as a new website management system is put into place. Stay tuned!

Kurt Wagner, Head of Library Systems and Library Web Manager wagnerk@wpunj.edu 973-720-2285

New DVD Series

FROM: Loida

FEEDBACK:

Who in Acquisitions can I talk to about getting the GV DVD Series into the Library?

Dear DVD Acquisition Buyer, currently you have one or more installments of the Graffiti Verite’ Series in your library or are being used as supplemental course material.

The reason I am contacting you is to make you aware that there are now Seven (7) parts to the multi award-winning series.

Here is some info for your consideration when ordering additional DVDs:

BRIEF SYNOPSIS’ OF THE GV SERIES 1-7

GV1-7 Product PDF

Thank you for your past support of the series and listed below is the PR for our newest release GV7 RANDOM URBAN STATIC.

Best,

Loida Mariano, Account Executive

The Official Graffiti Verite’ Website

RESPONSE:

Dear Loida: Thank you for the information; we will be sure our Acquisitions Librarian receives the information.

Anne Ciliberti, Library Director

More Reference contact information

From: Professor Potacco

Feedback:  Suggest the reference number be on the reference pages to make it easier to call if there is a problem.

RESPONSE:

Dear Professor Potacco:

Thanks for your suggestion to include contact information for Reference on more web pages to make it easier to get help from a Librarian.  We are always looking for ways to make getting help as easy as possible.  We’ve added Reference Services contact information to the footer of nearly all of the Library’s webpages.  Thanks again for your good suggestion!

K. Wagner – Library Webpage Manager

Interlibrary Loan

FROM: JB

FEEDBACK: Interlibrary loans aren’t done very efficiently in terms of renewals. I sent out a renewal request form and never received confirmation. Assuming it was renewed and received, I didn’t follow up (I had renewed one other interlibrary loan book that day and HAD received notification. I assumed it was for both at that point). I found out yesterday, 1 month after the original due date that the book is now 1 month overdue. Someone needs to either fix the system so that there is an auto-reply (no human error) or late notices go out immediately!

RESPONSE:

Dear JB:

I am sorry you received only one response for your renewal requests.

When a renewal request is made, we must first ask permission from each library that has loaned us their material.  For this reason, we cannot auto-reply that the renewal is confirmed.  An example of our subsequent communication to a patron is:  Thank you for using the Interlibrary Loan services.  I have processed your renewal request.  I will forward the lender’s response if they should deny your request.  If you do not hear from me, please keep the item for 30 days from the date listed on your book-strap.

Not all lending libraries grant our request for renewal.  Our ILL staff then sends an email to the patron when the request is denied.

Both examples of these staff emails may contain information about one – or more than one – renewal request.    In future, we will clearly indicate the title being renewed.

ILL overdue reminders are sent out weekly.  Within a month, you should have received more than one notice for any overdue interlibrary loan material.

Thank you for taking the time to send us your feedback.

Anne Ciliberti, Library Director

RefWorks Link

FROM: Michelle K

FEEDBACK: student request to put RefWorks link somewhere other than the database page

RESPONSE:

Dear Michelle K:

Thanks for the good suggestion! We plan to place RefWorks more prominently on the web page and will consider other ideas as we begin a redesign of our web site. You should see it on the web page soon!

Best wishes,

Anne Ciliberti, Library Director

Library Heat

FROM: Michelle K

FEEDBACK: another student complaint about how hot the library is right now. . .

RESPONSE:

Dear Michelle: We apologize for the warm temperature in the Library these past few days and we have reported the problem to Facilities. Unfortunately, we often experience this kind of problem in the transitions between seasons. So, in the meantime, I suggest checking out different locations in the building as the heat problem is much less noticeable on the second floor.

Thank you for taking the time to send us your feedback.

Anne Ciliberti, Library Director

Slow computers

FROM: bp

FEEDBACK:

all the computers upstairs go so slow. it’s giving me an ulcer! please fix.

 

Dear BP

Thanks for letting us know that the 2nd floor computers are not operating well. We will address this situation promptly. We will service the workstations to make sure that the operating system and software are not corrupted and that things are configured properly. These are just about the oldest public workstations in the Library and are scheduled for replacement this summer. In the meantime, we replaced nearly 50 workstations in the Library computer lab, Periodicals and Curriculum Materials in January. These are very fast computers and should meet your needs.

Regards

Kurt W. Wagner

Head of Library Information Systems

Malfunctioning computer

FROM: Bepomika

FEEDBACK: 

One of the computers on the second florr will not turn on.

 

Dear Bepomika:

 

Thanks for letting us know about the second floor workstation…the power cord was loose in the outlet which has now been fixed, so the computer is now working just fine.

 

Thanks again for your note,

Anne Ciliberti, Library Director

FROM:

FEEDBACK:  I thought the library was supposed to be quiet. There’s too much talking and listening to music music.  Last night in one of the rooms sounded like a party was going on. Today someone was listening to music. You need more library personnel patroling the upstairs.

 

Dear Student:

 

Thank you for your feedback about noise in the Library.  It gives me an opportunity to remind Library users that they must be considerate of others and that noise often interrupts serious study and reading.  If you encouter others being loud (either music or conversation), you should feel comfortable approaching Library staff at either the Reference or Lending Service desks.  Staff will be glad to speak to the offending loud parties.  We do try to patrol the study areas, especially during busy times of the semester, but we do not always encounter the same groups as you!

 

Thank you again for your input.

Anne Ciliberti, Library Director