RefWorks Link

FROM: Michelle K

FEEDBACK: student request to put RefWorks link somewhere other than the database page

————

Dear Michelle K:

Thanks for the good suggestion! We plan to place RefWorks more prominently on the web page and will consider other ideas as we begin a redesign of our web site. You should see it on the web page soon!

Best wishes,

Anne Ciliberti, Library Director

Library Heat

FROM: Michelle K

FEEDBACK: another student complaint about how hot the library is right now. . .

Dear Michelle: We apologize for the warm temperature in the Library these past few days and we have reported the problem to Facilities. Unfortunately, we often experience this kind of problem in the transitions between seasons. So, in the meantime, I suggest checking out different locations in the building as the heat problem is much less noticeable on the second floor.

Thank you for taking the time to send us your feedback.

Anne Ciliberti, Library Director

Slow computers

FROM: bp

FEEDBACK:

all the computers upstairs go so slow. it’s giving me an ulcer! please fix.

 

Dear BP

Thanks for letting us know that the 2nd floor computers are not operating well. We will address this situation promptly. We will service the workstations to make sure that the operating system and software are not corrupted and that things are configured properly. These are just about the oldest public workstations in the Library and are scheduled for replacement this summer. In the meantime, we replaced nearly 50 workstations in the Library computer lab, Periodicals and Curriculum Materials in January. These are very fast computers and should meet your needs.

Regards

Kurt W. Wagner

Head of Library Information Systems

Malfunctioning computer

FROM: Bepomika

FEEDBACK: 

One of the computers on the second florr will not turn on.

 

Dear Bepomika:

 

Thanks for letting us know about the second floor workstation…the power cord was loose in the outlet which has now been fixed, so the computer is now working just fine.

 

Thanks again for your note,

Anne Ciliberti, Library Director

FROM:

FEEDBACK:  I thought the library was supposed to be quiet. There’s too much talking and listening to music music.  Last night in one of the rooms sounded like a party was going on. Today someone was listening to music. You need more library personnel patroling the upstairs.

 

Dear Student:

 

Thank you for your feedback about noise in the Library.  It gives me an opportunity to remind Library users that they must be considerate of others and that noise often interrupts serious study and reading.  If you encouter others being loud (either music or conversation), you should feel comfortable approaching Library staff at either the Reference or Lending Service desks.  Staff will be glad to speak to the offending loud parties.  We do try to patrol the study areas, especially during busy times of the semester, but we do not always encounter the same groups as you!

 

Thank you again for your input.

Anne Ciliberti, Library Director

 

Computer Problem

FROM: Vero

 

FEEDBACK: There is a computer on the top floor that no one can use becasue it won’t let you log on. Its been like that for a while now.

 

Dear Vero:

 

Thank you for pointing out the problem with the second floor computer… the problem has been corrected and it is now working fine.  Just let us know if you encounter other difficulties or if you have a positive experience!

 

Regards,

Anne Ciliberti, Library Director

Book purchase request

FROM: danusha goska

FEEDBACK: I would like to recommend that the library purchase this book: Jihad and Jew Hatred by Matthias Kuentzel published by Telos press.

Thank you for your suggestion of a book for our collection. I will forward your request to our librarian selector for consideration. You can check to see if we have ordered the title by searching our online catalog in a week or two.

Thanks again for your feedback,

Anne Ciliberti, Library Director

Interlibrary Loan

FROM: Andrew Seguel

 

FEEDBACK: I would like to offer my sincere thanks to the staff at the library who routinely answer interlibrary loan requests. As a graduate student, I rely heavily on articles to do any sort of research. This is my first semester here at WPU, and the library staff has suffered my demanding need for articles, always responding to my interlibrary loan requests with great speed. For what it’s worth, you have left a great first impression.

 

Thank you.

 

Dear Andrew: 

Thanks for taking the time to let us know how pleased you are with our Interlibrary Loan service—I will be sure the ILL staff sees your note!  Welcome to WPU and please let us know if there are other ways we can support your graduate studies.

 

Best regards,

Anne Ciliberti, Library Director