FROM: Thanks front desk people!

FEEDBACK: Thank you thank you thank you Victoria Wagoner and the front desk department.  They are the only people who pay attention to the crazy noise and disruptions happening around here and the only ones who do anything about it.  Thanks for moving a rowdy study group away yesterday – the rest of us reallly!!!!!! appreciate it. Thanks for being the only librarians who care about this place – all the other workers ignore the noise and facebook computer hogging abuse.  Thanks!

RESPONSE:

Dear Student:

Thank you for taking the time to let us know that you appreciate the efforts of our Lending Services staff to control noise in the Library.  We are fortunate to have some group study rooms on the second floor to accommodate groups working together, although sometimes they are all occupied. Our goal is to provide learning spaces appropriate to the needs of all students and I’m pleased that you had a positive experience with our steps to control noise.

Thank you for your feedback.

Anne Ciliberti, Library Director

Library Heat

FROM: Overheated WPU student

FEEDBACK: I’m not sure what’s going on here? Why is the heat still on in the library? I’ve been complaining for more than 10 days that it’s excessively hot in here.  The weather and news stations had predicted this “heatwave” for more than a week and still the library/university cannot anticipate it? Why are you so slow to respond?  I am TRYING to study here. I have papers, tests and exams. This is unfair. What is my tution paying for when you cannot even control the air quality in the buildings so that I can do my work?  Will students needs ever come first on this campus?  At least I can sit outside and escape this heat – I feel sorry for the people working in this building. How can you face them – they all deserve raises.  Another embarrassing WPU moment.

RESPONSE:

Dear Student:

We apologize for the excessive heat in the Library last week due to unseasonably warm temperatures. The best explanation I can provide is that the building’s HVAC system, unlike the one in your home, is complex and requires that the heat system actually be shut down before the air conditioning can be started up.  This switch takes time and Facilities staff, who responded very quickly to the problem on Monday morning. That said, I know it was uncomfortable over weekend when it was so warm. But, the worst is over and we should be fine now.

Thanks for your feedback,

Anne Ciliberti, Library Director

FROM: VP

FEEDBACK:

I don’t want to be mean, but the girl who opens the library is consistently 3 to 5 minutes late every morening and that makes a huge difference if you have a class to get to at eight. Maybe she can’t help it, but then can’t someone else open it on time?

Thanks.

Response date:  Wednesday – 07:57 AM – March 11, 2009

RESPONSE:

With very few exceptions, I am confident that staff is in place and opening the building on time.  However, minor differences in clocks aorund campus and in the Library may account for what appears to be a delay.  Please let me know if you feel this pattern is continuing and if you can provide specific dates.

Thank you,
Anne Ciliberti
Library Director

Headphone Noise

FROM: Hollye Richardson

FEEDBACK:
I know that it is difficult to monitor every person that comes into the library but I would like to know why it is that patrons using headsets are not monitored as to the volume of what it is they are listening to? This is quite disturbing and a major reason why I prefer to do studying either at home or in the student center. at least in those locations I can tune out the noise because I know it is to be expected whereas the libraary you expect to quite. I know that I am not the only person that feels this way as I have seen others looking up towards the distracting sounds but continue on because it seems as though everyone else (library staff as well) has condoned such behavior.

Tuesday – 10:34 AM – February 10, 2009

RESPONSE – February 18, 2009

Dear Ms Richardson:
Thank you for taking the time to share your frustration about noise escaping from headsets in the Library. As you note, staff cannot monitor every Library user but they can and will intercede when they are aware of a problem…either by encountering it themselves or when others report a problem to them.  My best advice is to ask the person to turn down the volume or, if you are uncomfortable approaching the user directly, simply report the problem to a staff member at either the Lending or Reference service desks. They will be happy to make the request to the headset user.
Thanks again for sharing your problem with us.
Anne Ciliberti, Library Director

Go Green

FROM: Ray Swartz

FEEDBACK:  Since this University is trying to go “green,” there are two videos I believe should be purchased for use;  Who Stole the Electric Car? and Kilowatt Ours.

I will be encouraging student groups to view these movies and it would be great to have them at our own library.

Thanks, Member of the WPU Climate Action Committee.  Claire Chomiak

RESPONSE:

Thank you for your suggestion to acquire the two videos; they certainly sound interesting!  We will see if we can purchase them for the Library collection. Thanks again for your input.

Anne Ciliberti, Library Director

Web Of Science database

FROM: Michael Peek, Biology

FEEDBACK:

The Web of Science tial has been fantastic. If we could get permanent access to that, I would be very pleased. It is the gold standard for the sciences.

RESPONSE:

Dear Professor Peek:  Thank you for your feedback on the Web of Science trial. We appreciate your input and it will certainly help us make the case for the necessary funding to subscribe to this important resource. Let’s hope for a turnaround in the economy and an upswing in State support for the University which would ease our budget crunch!  We will keep you informed next semester if it looks like we can find the money for WofS in next year’s budget.

Thanks again,

Anne Ciliberti

Computer Lab Workers

FEEDBACK: Sometimes the workers are disruptive in the upstairs computer lab behind the desk. Even though they are not doing school work in the lab, they should be more respectful to the students that come here.

Thank you.

RESPONSE:

Dear Library User:  Thank you for your feedback about disruptions in the Library’s ERC. I will forward your concern to lab supervisor for his review and action. Regards, Anne Ciliberti, Library Director

Library web page is hard to read

FROM: Rebecca Schaffer

FEEDBACK:

The Library’s home page is hard to read. The text seems to be cluttered and disorganized. I think if the text was separated into logical groups and small icons were used it would be easier to create a natural progression for your eye to follow. I also think that the mouse-over is a good idea, unfortunately with the layout of the web page right now it only makes it feel more cluttered.

Received date: Thursday – 08:50 PM – October 2, 2008

RESPONSE <><><><><><><><><><><><><><><><><><><><>

Dear Rebecca

Thank you very much for taking the time to provide feedback about the Library’s web page. We appreciate user comments and feel that they are an important part of making the pages better for all users. We agree that the Library page has become dense with information and sometimes hard to find what is wanted. The Library is working with University Information Systems to redesign all the web pages to produce a more uniform and easy-to-navigate result. We hope to soon have a new set of pages where the information is clustered in more orderly groupings with graphics and navigation that make it visually simpler, yet still providing access to a large number of resources. Please stay tuned! We’re listening!

Regards

Kurt W. Wagner
Head of Library Information Systems &
Web Manager
wagnerk@wpunj.edu 973-720-2285

Where’s the Leisure Lounge Online?

FROM: Katherine Brown

FEEDBACK:

7/28/08

Is it possible to make the Leisure Lounge link more obvious

on your homepage.

Thanks!

Response date: Monday – 12:21 PM – July 28, 2008

RESPONSE:

Dear Leisure Lounge user,

Sorry that you could not find a more obvious link to the Leisure Lounge on our home page. We have placed a link to it in the rotating information so you should find it easily there. Coming soon the University and Library will see a lot of improvements to the organization and navigation of the pages as a new website management system is put into place. Stay tuned!

Kurt Wagner, Head of Library Systems and Library Web Manager wagnerk@wpunj.edu 973-720-2285

New DVD Series

FROM: Loida

FEEDBACK:

Who in Acquisitions can I talk to about getting the GV DVD Series into the Library?

Dear DVD Acquisition Buyer, currently you have one or more installments of the Graffiti Verite’ Series in your library or are being used as supplemental course material.

The reason I am contacting you is to make you aware that there are now Seven (7) parts to the multi award-winning series.

Here is some info for your consideration when ordering additional DVDs:

BRIEF SYNOPSIS’ OF THE GV SERIES 1-7

GV1-7 Product PDF

Thank you for your past support of the series and listed below is the PR for our newest release GV7 RANDOM URBAN STATIC.

Best,

Loida Mariano, Account Executive

The Official Graffiti Verite’ Website

RESPONSE:

Dear Loida: Thank you for the information; we will be sure our Acquisitions Librarian receives the information.

Anne Ciliberti, Library Director